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Chat canceled due to unsupported browser
Answer ID 11719 |
Last Review Date 10/08/2020
Where is the messaging "You have been disconnected because you are using an unsupported browser. Please update your browser and try again" coming from and how can I edit it?
Environment:
Oracle B2C Chat
Resolution:
This messaging is sent via the ChatEngagementStatus widget. If the end user is not using a supported browser as specified in Answer ID 6532:Oracle B2C Service Supported Customer Platforms Guides, the end user will be presented with the message:
You have been disconnected because you are using an unsupported browser. Please update your browser and try again.
This message is controlled by the message base CHAT_CANCELED_DUE_UNSUP_BROWSER_LBL.