I have never submitted a service request. How do I submit one?

Environment:

Administrator Training, New Customer, New Implementation
Oracle B2C Service

Resolution:

Never submitted a service request or accessed the cx.rightnow.com page before?  Here is some helpful information to get you started.

First, it is important to understand that Oracle B2C Service Technical Support only supports the Oracle B2C Service (formerly OSvC) product.  If you have other products with Oracle, those are supported through the support.oracle.com page. 

The Oracle B2C Service support page is found on: cx.rightnow.com

You are required to have an account to access the features of these pages, such as submitting a service request. This account is referred to as the "contact record". 

When your order was processed, the name/email provided by the sales team on the order is the information used to create the initial Contact Record. The initial Contact will receive an email from the initial service request created with the details.  This email will have a service request number in the subject line of the email. For example: 190101-000000.Here are the steps to log into cx.rightnow.com for the first time:
1 - Go to: cx.rightnow.com
2 - Select: Login 
3 - Complete the login process with Oracle SSO

If you are not a new customer and do not already have a Contact Record, you will need to engage the Contact Manager for your organization.

 If you have not setup an Oracle SSO Account or continue to have login issue please refer to Announcement: cx.rightnow.com moving behind Oracle SSO