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Answer preview with dynamic content is appearing different than the end-user page
Answer ID 10579   |   Last Review Date 02/19/2019

Why does an answer look differently on the Answer Preview than the end-user page? 


Answers, Oracle B2C Service


The Quick Preview tab in the Answer Editor and the Answer View popup on the Knowledgebase search were not designed for dynamic HTML content. These components are not a full render display unlike the end-user pages. When using dynamic content such as collapsible panels, javascript, accordian style, you want to view the answer on the end user page in order to see the full rendered version. Because of this, reviewing an answer with dynamic content in the Quick Preview tab of Answer Editor, it will look differently than the full rendered view on the browser. 

For additional information, refer to the 'Add an HTML Answer in Design Mode' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.