Is there any way to have a staff member go directly to a specific console or record type in the application?
Staff Account, Set up
Staff members log in directly to the Oracle Service Cloud Console. The navigation button that is selected is the navigation button that was selected when the staff member last logged out of the application. That is, the system remembers which option the staff member last had focus on.
Within each navigation item, staff can right click on a report to set the report as the default for that navigation list. Each navigation button can have a separate default report.
Staff can then specify how the console should load when first logging in. Click File and select Options > Navigation Pane, set the At Startup, Open: radio button to one of the following options:
- Nothing: Select this radio button if you want the last selected item on the navigation list to be selected but not opened.
- Default Navigation Item for current page: Clear this radio button if you do not want the default item for the navigation list to automatically open on the content pane. Note: This radio button is selected by default. When the navigation list or configuration list does not have a default item, nothing will open.
- Last Navigation Item opened in previous session: Select this radio button if you want the last item that was open when you logged out to automatically open when you log in, even if it is not in the list that displays when you log in.
For additional information, refer to the 'Change your Navigation Pane Settings' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.