Why do staff not see the changes in the BUI after customizing the navigation set?

Environment:

Navigation Sets, Profile Options
Browser User Interface (BUI)
Oracle B2C Service

Resolution: 

If individual agents have customized thier navigation set, they will need to reset it to see any changes that are made.  This reset can be done in either BUI or .NET. 

In .NET: Login to the .NET Console using the account for which you want to customize the navigation pane, add the new options you want to use in your navigation pane, then Click File (top left) and go Options > Navigation Pane > check the box "Reset Navigation Set to Profile Default".

In BUI: Expand the Navigation area  > Customize List (Gear icon)  > Reset > press OK on the pop-up message.  

The next time you    log into Browser User Interface (BUI)using your account,   the changes made should be reflected.  

If this does not resolve the issue, review Answer ID 2462: Updates to navigation sets do not take effect for more options.