Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
11/02/2018
We've made some changes to our search capabilities and are now able to return not only the knowledge base articles and customers' forum posts relevant to your search, but also documents (guides...
10/24/2018
In this webinar, viewers will be led through the Oracle B2C Service Support Site with a focus on the Oracle B2C Service knowledge base. With over 10,000 answers across four languages...
09/27/2018
Senior Technical Support Engineer, Catalin Hurjui, recently reviewed Oracle B2C Service Environment Requirements in a Technical Support Webinar and responded to questions posed by participants. To...
09/12/2018
In this webinar, it was discussed how Oracle B2C Service sites are hosted, how they are affected by the Internet, and how client devices work. The goal was to present networking principles in a...
08/30/2018
Zak is back with more Chat-related lore to share with you. Click HERE to view the recording of his webinar and watch him illustrate what you'll find in Engagement Engine documentation: ...