03/31/2018

There are several options for Chat reporting. Please see the link  HERE for a webinar recording. Click HERE for the slide deck. If you're looking for specific resources, take a moment to review...

03/23/2018

  Zak Bryson, Bug Diagnostic Engineer on the CX Service Support, demystified chat widgets during a recent webinar by demonstrating the functionality of both Customer Portal and syndicated...

01/30/2018

As a site administrator for the Oracle B2C Service site, Levi Dyckman spends a great deal of time designing and implementing solutions using custom fields and objects. In a recent...

08/29/2017

Our site is very customized. As site ID 1, we have had a long time to develop to our own needs. So much so that, when I find a standard widget in use, I'm a little impressed. However, I am often...

06/06/2017

A Night and Day Customer Experience I've just returned from a month and a half of heavy travel and am still playing catch-up with my emails, my blogs and my time zones. I ended April with a fantastic...