Support Experience Blog
Oracle B2C Service insights from our Technical Support team subject matter experts
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Edward Hobart, CCXP
01/26/2016
I was on a call recently with a customer group discussing the biggest customer service challenges they anticipate moving forward. As part of the discussion, a large retail customer brought up the...
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Jennifer King
11/25/2015
As a Practice Manager in Oracle Consulting, I find myself on the receiving end of a panicked phone call or urgent email often. Oracle Consulting boasts a talented team that can support an array of...
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Edward Hobart, CCXP
11/05/2015
Oracle is currently in the midst of celebrating Customer Service Week. As a member of the CX Service Product Support Engineer that for years was referred to as Customer Care, it brings some...
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Edward Hobart, CCXP
09/16/2015
For most companies, running Oracle B2C Service software is a significant investment. The numbers start to add up quickly when considering things like salaries for administrators and agents...
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Chris Warner
08/11/2015
My kids love Minecraft . It’s a decidedly low-tech game that nonetheless draws you in by letting you go anywhere you want and build whatever you can dream up. It’s a bit like ...
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