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Support Experience Blog

Oracle B2C Service insights from our Technical Support team subject matter experts

  1. Cyndi McWilliams

    10/29/2020

    Have you ever wished you could travel back in time so you could take back an action done in haste? Barring the invention of a time machine, there are some best practices you can take to avoid...

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    8
  2. George Costache

    10/23/2020

    The SaaS market nowadays may look like a western movie for the sales representatives. Take the 1966 classic ‘The Good, the Bad and the Ugly’ directed by Sergio Leone. In short, in the Southwest...

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    9
  3. Cyndi McWilliams

    07/10/2020

    The Technical Support Webinar series returned in July with a closer look at BUI Extensions. Will Paddock shared some best practices and troubleshooting techniques when creating extensions in the BUI...

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    14
  4. Jessica Bradley

    04/29/2020

    Have you been wondering what the chat agent experience is like in the Browser User Interface? Earlier this month, Chat Product Manager Jessica Bradley recorded a demonstration of the Interaction...

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    4
  5. Cyndi McWilliams

    11/14/2019

    In November's webinar, Chris Hunter joined us to share his wealth of knowledge of Custom Process Models. His presentation included best practices as well as concepts around the appropriate...

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    1