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Knowledge Base (9)

  1. Adding or editing a chart in a report

    Answer: Environment: Analytics, Charts Oracle B2C Service Resolution: You can include charts with custom reports, including bar charts, line charts, pie charts, and area charts. For most chart types, you...

  2. Why is my ROQL customization affected by replication being behind?

    Answer: Environment :  Customization, ROQL Issue: I have a customization in place that is utilizing ROQL and when replication is behind, it affects the performance of this customization.  Why is...

  3. Upgrade site sends wrong auto response

    Answer: Environment:   Business Rules, Standard Text Response Messaging Upgrade from May 2011 and prior Resolution: The incident thread control previously available for incident workspaces has been...

  4. ROQL Blocklisting

    Answer: Environment: RightNow Object Query Language (ROQL) blocklisting Oracle B2C Service, August 2011 and newer Resolution: New to the August 2011 release, ROQL will be able to identify and blocklist bad...

  5. Resetting Customer Portal to default pages

    Answer: Environment: Customer Portal Resolution: Customer Portal pages within the Development directory can all be replaced with the corresponding OOTB (out of the box) files within the RightNow...
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