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Knowledge Base (9)
- Answer: Environment: Business Rules, Standard Text Response Messaging Upgrade from May 2011 and prior Resolution: The incident thread control previously available for incident workspaces has been...
- Answer: Environment: Oracle B2C Service Resolution: The replication server is a copy which is constantly being updated from the operational database. In most cases, your...
- Answer: Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...
- Answer: Environment : Customization, ROQL Issue: I have a customization in place that is utilizing ROQL and when replication is behind, it affects the performance of this customization. Why is...
- Answer: Environment: Customer Portal Resolution: Customer Portal pages within the Development directory can all be replaced with the corresponding OOTB (out of the box) files within the RightNow...
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