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Knowledge Base (9)

  1. Upgrade site sends wrong auto response

    Answer: Environment:   Business Rules, Standard Text Response Messaging Upgrade from May 2011 and prior Resolution: The incident thread control previously available for incident workspaces has been...

  2. Effects of Replication being behind

    Answer:  Environment:   Oracle B2C Service   Resolution:   The replication server is a copy which is constantly being updated from the operational database. In most cases, your...

  3. E-mail Addresses in Chat

    Answer: Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...

  4. Why is my ROQL customization affected by replication being behind?

    Answer: Environment :  Customization, ROQL Issue: I have a customization in place that is utilizing ROQL and when replication is behind, it affects the performance of this customization.  Why is...

  5. Resetting Customer Portal to default pages

    Answer: Environment: Customer Portal Resolution: Customer Portal pages within the Development directory can all be replaced with the corresponding OOTB (out of the box) files within the RightNow...
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