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Knowledge Base (3239)

  1. Brief definition of chat termination events

    Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat termination events within B2C Service Chat: Termination Event Name Event ID Event Description...

  2. Answer Ranking / Scoring

    Answer: Environment: Answers Oracle B2C Service Resolution: The score is calculated from the static score and the solved count from both customers and agents, including a combination of long-term and...

  3. Connection reset by peer

    Answer: Environment : Oracle B2C Service Public APIs Connect Web Services for SOAP (CWS), Connect REST API, Knowledge Foundation API Resolution : The error message "Connection reset by peer" appears, if the...

  4. What is a Non-Contact Center Named User account?

    Answer: Environment:     Staff Management   Resolution:      The enablement of the Non-Contact Center User feature requires the purchase of an add-on SKU.  Please...

  5. Displaying date and time in a report

    Answer: Environment: Analytics, Format Tokens for Date and Time Resolution: To format the display of a column that displays a date/time: Open the report in Edit mode. Right-click on the column whose...

  6. Creating Custom Objects

    Answer: Environment: Custom Objects, November 2010 and newer Oracle B2C Service Resolution: Custom Objects can be used to integrate organization-specific data with Oracle Service...

  7. Oracle B2C Service Latest Documentation Overview

    Answer: The following links direct you to all documentation for this release of Oracle B2C Service. Version specific functionality and features can be found in Release Readiness documentation...

  8. Setting up service level agreements (SLAs)

    Answer: Environment: Customer Portal, Service Level Agreements Resolution: Service Level Agreements (SLAs) allow flexibility in the amount of support provided to your customers. When you create an SLA, you...

  9. Oracle B2C Service Disaster Recovery (DR) Reports

    Answer: Environment: All versions of Oracle B2C Service. Non-IDCS environment customers Issue: My company needs the Disaster Recovery (DR) reports for Oracle B2C Service. Resolution: Disaster Recovery (DR)...

  10. Submitting an enhancement request

    Answer: Environment: Enhancements Requests Cloud Customer Connect - Share Your Ideas, Vote, and comment on your favorite Ideas / Enhancements Resolution: We will gladly consider your feedback for possible...
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