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  • Popular Answers about Sessions, Web Visits and Web Indexing

    Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  • Contacting Oracle B2C Service Technical Support Services

    Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

  • Documentation for Oracle B2C Service Products

    Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides.Supported...

  • Technical Documentation and Sample Code

    When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  • Browser UI Organization Workspace

    Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts • ...

  • Browser UI Incident Workspace

    Browser UI Service and Dynamic Agent DesktopA link is provided for each section where additional information is available.Object Types•  Answers•  Assets•  Contacts•  Custom...

  • Oracle B2C Service Tutorials

    Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  • Chat transcript is not saved in the incident created from chat

    Environment:Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI)Resolution:Depending on the chat workspace settings as explained in Answer ID 6084: Explains...

  • Best practices for disabling/deleting mailboxes

    Environment: Oracle B2C Service, Oracle hosted mailboxes Resolution: Before disabling or deleting any mailbox that accepts incoming email, it is important to address any messages that may exist in...

  • Browser UI Contact Workspace

    Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts...

Documentation (3335)

  1. Intelligent Advisor interviews in Oracle B2C Service Agent Desktop or Customer Portal

    Environment: Intelligent Advisor, latest release Resolution: Once a project has been deployed as an Intelligent Advisor interview, the interview can be made available to Service Cloud Agents in the...

  2. Refreshing Test Sites After Oracle B2C Service Update

    Environment: Oracle B2C Service, Configuration Assistant Resolution: Oracle recommends you refresh your test site approximately one week after every production cutover. That week provides sufficient...

  3. Browser UI Desktop Workflows

    Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Workspace Elements •  Controls •  Custom Fields • ...

  4. Mailboxes setup - A service pop account may not be configured as an outbound mailbox

    Environment: Mailboxes, Sites updating to August 2013 or newer Resolution: Occasionally an Outreach mailbox is created with pop details from service pop account or vice versa.  Even though the...

  5. Mailboxes setup - A service mailbox must contain complete POP information

    Environment: Mailboxes, Sites upgrading to August 2013 or newer Resolution: A service mailbox must contain complete POP information if it is enabled for incoming mail.  If you were told your...

  6. Change upgrade site creation date

    Environment :  Oracle B2C Service Resolution :  The upgrade site creation date for the newest version of Oracle B2C Service can be modified in Configuration Assistant. Please follow...

  7. Customer Portal 3.3, 3.4 and 3.5 have been deprecated as of August 2019

    Environment: Customer Portal versions 3.3, 3.4 and 3.5 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.3, 3.4 and 3.5 are deprecated as of August 2019. Customers on...

  8. Rescheduling an Update Cutover

    Environment: Oracle B2C Service Resolution: You may postpone cutover by choosing a new target date and/or time using  Configuration Assistant . Reschedule a Cutover: 1. Log into...

  9. Adding custom logging to your customizations

    Environment: Customizations, Process Designer, Custom Process Model (CPM), Service Process Model (SPM) Issue: I would like to produce logging from my customizations, including Custom Process...

  10. Engagement Engine Basics

    Updated Zak is back with more Chat-related lore to share with you. Click HERE to view the recording of his webinar and watch him illustrate what you'll find in Engagement Engine documentation:  ...
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