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Knowledge Base (3276)

  1. Documentation for Oracle B2C Service Knowledge Advanced

    Answer: Oracle B2C Service Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  2. Restricting answers to one interface in the console

    Answer: Environment: Answers, Interface visibility, Access Levels Resolution: 1. Create answer access levels that are visible only to one interface. For example: "Interface 1 visible", "Interface 2...

  3. Creating variables within your rule base

    Answer: Environment: Variables for use in Business Rules Oracle B2C Service, All versions Resolution: A variable is a temporary data item that is assigned a default value at the start of rules...

  4. Language interface created from English interface, some report fields have the name in English

    Answer: Environment: Analytics Oracle B2C Service, All versions Resolution: When creating an Interface in a Language other then English, the standard information on the interface created, such as...

  5. Mandatory requirements for SSO implementations

    Answer: Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...

  6. Using custom object fields on workspaces

    Answer: Environment: Custom objects, Workspaces, All Versions Issue: After creating a new custom object, it doesn't appear in the ribbon menus on the incident workspace. Resolution: Go to...

  7. Supported Languages by Product area

    Answer: Environment: Languages Resolution: Below is a list of resources to identify supported languages for a variety of product areas. Languages available for Oracle B2C Service products  (includes...

  8. Report Analyzer not using filter index

    Answer: Environment: Analytics Oracle RightNow CX, All versions Resolution: The filter used column is populated dynamically depending on the filter values used. For example, if you add a filter on the...

  9. Managing Spam Messages

    Answer: Environment: Spam management Process: The spam management tool has three functions: Review Spam Emails Manage Safelist Manage Blocklist     From a search you can deliver or delete a message...

  10. Wrong language or character set in console incident created from email

    Answer: Environment: Foreign language, ISO, Email header Resolution: The language display, or transcoding, for an incident created by email is based on the actual language encoding from the email header...
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