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Knowledge Base (3236)

  1. Element Manager export and import options

    Answer: Environment: Browser User Interface (BUI), Element Manager Issue: Element Manager is continuously extending support to export and import various configurable elements within Oracle B2C Service. ...

  2. Using your organization's domain in the Sent email address as your Oracle B2C Service mailbox

    Answer: Environment: Mailboxes, Service and Outreach, Incoming Email, SMTP forward Issue: We have an Oracle-managed mailbox used to process Service email requests submitted by our customers. We want our...

  3. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  4. End user can't login after password reset

    Answer: Environment: Contacts, Passwords Resolution: If the Customer claims that they have tried to reset the password several times check the following: a. Check the  Audit Log by...

  5. An existing connection was forcibly closed by the remote host

    Answer: Environment :   May 2010 and newer releases Resolution : The agent is seeing sporadic messages saying that the "An existing connection was forcibly closed by the remote host". ...

  6. Resetting a locked staff account and password

    Answer: Environment: Staff Accounts Oracle B2C Service Issue: A staff member has locked their staff account. When they try to log in, they get a message indicating that their account is locked. Resolution...

  7. Popular Answers About Managing Contacts for Oracle B2C Service

    Answer: Getting Started: Using the Contact Management page to add or update designated contacts Contact management for Oracle B2C Service support requests Contacting Oracle B2C Service Technical Support...

  8. Restricting computers or hosts that can access the Oracle B2C Service console and end-user pages

    Answer: Environment: Configuration Settings Oracle B2C Service, All versions including Browser User Interface (BUI) Resolution: The SEC_VALID_ADMIN_HOSTS  setting defines which hosts are allowed to...

  9. Login Error, An unknown error has occurred, please contact your administrator

    Answer: Environment: Oracle B2C Service, All supported versions Resolution: To remedy this issue, have the agent manually delete the following folder...

  10. Submitting a Service Request to Oracle B2C Service Technical Support

    Answer: Environment: For customers contacting Oracle B2C Service Technical Support Resolution: You can expedite the service request (SR) process by following these best practices: Remember that documentation...
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