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Knowledge Base (144)

  1. Add an image to a report section

    Answer: Environment: Images in Reports, Analytics Oracle B2C Service, All versions Resolution: When presenting a report, you may want the report to include images, such as a logo, to enhance the report’s...

  2. Cannot save incident with pasted inline image

    Answer: Environment: Incident Thread Images, Inline Images, File Attachments, Image compression Oracle B2C Service, All product versions Issue: When an image is copied and pasted in an incident thread...

  3. Setting the size of Incident thread inline images

    Answer: Environment: Incident Thread Images, Inline Images Oracle B2C Service, All product versions Issue: When an image is pasted within an incident thread, an agent can double-click the image to open...

  4. Answer Editor Features

    Answer: Environment: Answer Editor, Answer Workspace Oracle B2C Service, All supported versions Resolution: In Oracle B2C Service release February 2018 (18A), the answer editor has been completely changed to...

  5. Using an image as a tracked link with a mailing

    Answer: Environment: Outreach / Feedback, Outbound Mailings Issue: I would like to include an image in the content of a mailing so that when the recipient clicks the image the system will treat the link as a...
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Documentation (861)

  1. Link to a URL

    Images Explorer Using B2C Service Search Home Analytics Analytics Explorers Images Explorer You can add or Last Updated: 09/09/2022

  2. Link to a URL

    Images Explorer Using B2C Service Search Home Analytics Analytics Explorers Images Explorer You can add or Last Updated: 02/22/2024

  3. Link to a URL

    Images Explorer Using B2C Service Search Home Analytics Analytics Explorers Images Explorer You can add or Last Updated: 06/16/2022

  4. Link to a URL

    Client Workflow Images Explorer actions when clicked. Client Workflow Images Explorer Using the Client Workflow Images explorer, you Last Updated: 09/09/2022

  5. Link to a URL

    Client Workflow Images Explorer actions when clicked. Client Workflow Images Explorer Using the Client Workflow Images explorer, you Last Updated: 02/22/2024
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