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Knowledge Base (355)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. How to understand and investigate site activity

    Answer: Environment: Oracle B2C Service, Product listing Customer Portal, Clickstreams, Customer Session Information Resolution: Site activity can be viewed from the Oracle B2C Service Support portal after...

  3. Enabling Internet Explorer 11 emulation mode for the Browser Control

    Answer: Environment: Profiles, IE11 Emulation Mode for Browser Controls in Workspaces, .NET console Oracle B2C Service All supported versions Resolution: NOTE:  It is best practice that agents now use...

  4. Collecting email headers or source for Oracle B2C Service Technical Support

    Answer: Environment: Not version specific. This answer is applicable when submitting incidents on email issues to Oracle B2C Service Technical Support. Resolution: To troubleshoot email...

  5. Engagement Engine Inspector

    Answer: Environment :  Engagement Engine February 2013 and newer Resolution : Engagement Engine offers a tool called Inspector that  provides you with real-time feedback about which Rules are...
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