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Knowledge Base (30)

  1. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

  2. Preventing spam / junk email from becoming incidents

    Answer: Environment: Mailboxes, SPAM Filtering, Business Rules, All versions Resolution: Generally, bulk mail messages (spam) are automatically removed by the techmail utility, which checks to see if the...

  3. How to access and use the Archived Incidents console

    Answer: Environment: Incident Archiving, Agedatabase, Archive Console  Oracle B2C Service, All versions Resolution: The Archive Incidents console is a component that can be added within the navigation...

  4. UK Government Secure Login

    Answer: Environment: cx.rightnow.com Resolution: You have been referred to the secure support site for customers who have purchased Oracle B2C Service hosting on the UK government data...

  5. Change order of accounts in the assigned field

    Answer: Environment : Staff Accounts, May 2010 and newer releases Resolution : To change the order of Staff Accounts: From the Configuration Menu, open the Staff Management folder. Open a corresponding...
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