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Knowledge Base (15)

  1. Auto Update Program

    Answer: Environment: Oracle B2C Service updates Resolution: The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide...

  2. Maximum Database Connections

    Answer: Environment: Oracle B2C Service Issue: The presence of database (db) connection errors (max_user_connections/drizzle state read:lost connection to server/unable to configure connection) logged to a...

  3. Incorrect Cutover Date/Time in Email Notifications

    Answer: Environment: Oracle B2C Service, Version Update   Resolution:   Prior to B2C Service version update, the production site cutover schedule is emailed to Identity Domain users. If...

  4. Checking Upgrade Site Creation/Production Site Cutover Status in Configuration Assistant

    Answer: Environment: Oracle B2C Service, Version Update   Resolution:   Configuration Assistant provides the upgrade site creation and the production site cutover status information for Oracle B2C...

  5. Testing customer portal end-user PTA with Upgrade, Clone or Test site

    Answer: Environment: Oracle B2C Service customer portal when accessing a non-Production region. Resolution: Upon creation of a Test site, Upgrade site or a Clone site, you may encounter problems...
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Documentation (18)

  1. Link to a URL

    Customer Portal » \RightNow\Hooks\SqlMailCommit  Methods __construct() __construct() Commits any outstanding SQL operations to the DB , which Last Updated: 10/23/2018

  2. Link to a URL

    Customer Portal » \RightNow\Models\Country get() Function to return all Connect Country objects within the DB getAll() Returns a token to use Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal » \RightNow\Models\Chat () Get the formatted work hours intervals from the DB . getWorkHours() Returns an error message if Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal » \RightNow\Utils\Framework () Escapes string for DB querying escapeForSql() Takes PHP code content, evals it, and returns the Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal » \RightNow\Models\Contact if site is under abuse. isAbuse() Attempts to find a contact in the DB from their email, first and Last Updated: 10/23/2018
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