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Knowledge Base (12)

  1. Link to a URL Oracle B2C Service Technical Support document

  2. Link to a URL Oracle B2C Service Infrastructure Requirements

  3. Customer Support, Networking & the Modern Service Experience

    Answer: I’ve now been working as the Customer and Partner Support Experience Manager for CX Service Support for a little over a year. Thinking back on my first year, the most eye-opening and intriguing...

  4. Out of the Box Search Dictionary Update for Knowledge Advanced

    Answer: Environment: Knowledge Advanced Resolution: In 21C, out of the box search dictionaries have been updated to disable outdated terms and adjust number and location concepts. The table below provides...

  5. Populating Web Roles in Knowledge Advanced

    Answer: Environment: Knowledge Advanced Issue: Knowledge Advanced Web Roles are shadowed from Oracle B2C Service’s Access Levels, via Contact user’s authentication.  They are not administrated in the...
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