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Knowledge Base (2718)

  1. How to understand and investigate site activity

    Answer: Environment: Oracle B2C Service, Product listing Customer Portal, Clickstreams, Customer Session Information Resolution: Site activity can be viewed from the Oracle B2C Service Support portal after...

  2. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  3. Enabling Internet Explorer 11 emulation mode for the Browser Control

    Answer: Environment: Profiles, IE11 Emulation Mode for Browser Controls in Workspaces, .NET console Oracle B2C Service All supported versions Resolution: NOTE:  It is best practice that agents now use...

  4. Collecting email headers or source for Oracle B2C Service Technical Support

    Answer: Environment: Not version specific. This answer is applicable when submitting incidents on email issues to Oracle B2C Service Technical Support. Resolution: To troubleshoot email...

  5. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...
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