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- New Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and higher Resolution Web Chat for Service (WCFS) is a new modern chat client available from the 23A release of B2C Service and is...
- Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...
- Answer: Environment: Answers Oracle B2C Service Resolution: The score is calculated from the static score and the solved count from both customers and agents, including a combination of long-term and...
- Answer: Environment: SSL, Custom Domain, Enablement Oracle B2C Service Resolution: If you want to change the domain name in the URL for your site to a custom domain, an SSL/TLS certificate is required, which...
- Answer: Environment: Knowledge Foundation Answers, Score, Solved Count, Weight, Display Position Oracle B2C Service, all versions Resolution: The score is calculated from the static score and the solved...
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