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Knowledge Base (3)

  1. iFrame video not working after 24B upgrade

    Answer: Environment: Knowledge Advanced (KA), Browser User Interface (BUI), Customer Portal (CP)   Issue: KA answers displaying YouTube videos using iframe tags are showing an error. This occurs in...

  2. How to add a new standard Channel

    Answer: Environment:   All Versions / Standard Channels Resolution: The standard product functionality does not allow the option to add or delete the standard channels in reference to which incidents...

  3. Best Practices for Analytics

    Answer: Environment: Analytics Best Practices Oracle B2C Service Resolution: Oracle B2C Service Analytics is a very useful reporting tool that can help you understand what is happening in your Oracle B2C...
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