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- Answer: I’ve now been working as the Customer and Partner Support Experience Manager for CX Service Support for a little over a year. Thinking back on my first year, the most eye-opening and intriguing...
- Answer: Environment: SSL, Custom Domain, Enablement Oracle B2C Service Resolution: If you want to change the domain name in the URL for your site to a custom domain, an SSL/TLS certificate is required, which...
- Answer: Environment: Analytics, Scheduled Reports Oracle B2C Service Resolution: Within the Analytics management reports, there is a Report Schedules report that lists all schedules with the path and report...
- Answer: Environment: Oracle B2C Service File Attachments Resolution: The ability for agents to attach files to incidents, answers and other records depends on how their workspace is...
- Answer: Environment: Standard Text Messages, Standard Response Text Oracle B2C Service, All versions Resolution: Oracle B2C Service allows you to create standard text responses that your staff can use...
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