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Knowledge Base (240)

  1. Moving a public answer up or down in the display order

    Answer: Environment: Answers, Display Position Oracle B2C Service, All versions Resolution: When editing an answer, the Display Position menu allows you to easily change the display position of your public...

  2. Optimal sort order for published answers on the end-user page

    Answer: Environment: Customer Portal (CP), Analytics, Answers, Search Results Report Resolution: When configuring the report and view for the end-user search pages, Weight should be set to First Sort in...

  3. Creating drill-down reports

    Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...

  4. Understanding Ranking/Scoring to Better Administer the Managed Search Query tool

    Answer: Environment: Oracle B2C Service Sites with Knowledge Advanced only, all versions Search Tuning Manage Search Query Issue: When searches are executed there is a content retrieval process that can be...

  5. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
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Documentation (1165)

  1. Link to a URL

    Inlays: Display Top Answers Administering Oracle Engagement Engine Search Home Actions Inlays: Display Top Answers This Last Updated: 06/13/2023

  2. Link to a URL

    Add a New SiteID added at the top company level. Co-browse Overview Admin Console Working with Companies Last Updated: 08/18/2022

  3. Link to a URL

    then called on top of the load function. Agent Browser UI Extensibility Framework Overview of the Agent Last Updated: 03/06/2024

  4. Link to a URL

    ListGoalsEntityType (v12.2.1) Filter: All Files Submit Search ListGoalsEntityType (v12.2.1) The top -level attributes for an entity Last Updated: 04/22/2024

  5. Link to a URL

    Content Pane Tabs Pane Tabs Tabs on the top of the content pane display all the items you currently have open Last Updated: 09/09/2022
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