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Knowledge Base (261)

  1. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...

  2. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  3. Article not the top result when title of that article is the search terms

    Answer: Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

  4. Navigating to our site by entering 'www.' before our hostname does not work

    Answer: Environment: SSL certificates for custom domains Customer Portal (CP) Issue: While in a browser trying to access our end-user pages, entering a leading 'www.' before our custom domain does not...

  5. Adding contact fields to the top of the Survey Results page

    Answer: Environment : Surveys, survey_common.phph, survey_results.php Resolution :  Currently, this file is not editable.  A managed services engagement is needed to customize the output of...
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