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Knowledge Base (254)

  1. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...

  2. Moving a public answer up or down in the display order

    Answer: Environment: Answers, Display Position Oracle B2C Service, All versions Resolution: When editing an answer, the Display Position menu allows you to easily change the display position of your public...

  3. Creating drill-down reports

    Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...

  4. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  5. Navigating to our site by entering 'www.' before our hostname does not work

    Answer: Environment: SSL certificates for custom domains Customer Portal (CP) Issue: While in a browser trying to access our end-user pages, entering a leading 'www.' before our custom domain does not...
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Documentation (1204)

  1. Link to a URL

    Inlays: Display Top Answers Administering Oracle Engagement Engine Search Home Actions Inlays: Display Top Answers This Last Updated: 06/13/2023

  2. Link to a URL

    Add a New SiteID added at the top company level. Co-browse Overview Admin Console Working with Companies Last Updated: 08/18/2022

  3. Link to a URL

    then called on top of the load function. Agent Browser UI Extensibility Framework Overview of the Agent Last Updated: 11/15/2024

  4. Link to a URL

    ListGoalsEntityType (v12.2.1) Filter: All Files Submit Search ListGoalsEntityType (v12.2.1) The top -level attributes for an entity Last Updated: 11/25/2024

  5. Link to a URL

    Content Pane Tabs Pane Tabs Tabs on the top of the content pane display all the items you currently have open Last Updated: 02/02/2025
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