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Knowledge Base (252)

  1. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...

  2. Creating drill-down reports

    Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...

  3. Optimal sort order for published answers on the end-user page

    Answer: Environment: Customer Portal (CP), Analytics, Answers, Search Results Report Resolution: When configuring the report and view for the end-user search pages, Weight should be set to First Sort in...

  4. Alias words increase search weight

    Answer: Environment: All versions not using Knowledge Advanced search. Resolution: To remove the search weight added by alias words, the aliases must be removed from the alias list.  Then the answers...

  5. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
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Documentation (1214)

  1. Link to a URL

    Inlays: Display Top Answers Administering Oracle Engagement Engine Search Home Actions Inlays: Display Top Answers This Last Updated: 06/13/2023

  2. Link to a URL

    Add a New SiteID added at the top company level. Co-browse Overview Admin Console Working with Companies Last Updated: 08/18/2022

  3. Link to a URL

    then called on top of the load function. Agent Browser UI Extensibility Framework Overview of the Agent Last Updated: 11/15/2024

  4. Link to a URL

    ListGoalsEntityType (v12.2.1) Filter: All Files Submit Search ListGoalsEntityType (v12.2.1) The top -level attributes for an entity Last Updated: 08/22/2024

  5. Link to a URL

    Content Pane Tabs Pane Tabs Tabs on the top of the content pane display all the items you currently have open Last Updated: 09/09/2022
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