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Knowledge Base (12)

  1. Oracle Cobrowse Deprecation and EOL

    Answer: Environment: Cobrowse all versions and environments Resolution: All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of...

  2. Considerations when Implementing Customer Portal Single Sign On

    Answer: Environment: Customer Portal Single Sign On Resolution: Customer Portal SSO only supports identity provider (IDP) initiated SSO. The following topics should be taken into consideration when setting...

  3. Redirect a user on customer portal after SSO authentication

    Answer: Environment:  Customer Portal Single Sign-On Issue: Users always land on Customer Portal home page after SSO authentication. We want the users to be redirected to the original page they...

  4. Bookmarking Configuration Assistant URL

    Answer: Environment: Configuration Assistant, cloud.oracle.com Resolution: If a bookmark is generated from the configuration assistant login page, this URL cannot be used in the future and will generate...

  5. Number of incidents created does not match on different reports

    Answer: Environment: Analytics Oracle B2C Service, All versions Resolution: The reports listed below include different values for the number of incidents created on a specific day. This is due to the nature...
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