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Knowledge Base (250)

  1. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...

  2. Optimal sort order for published answers on the end-user page

    Answer: Environment: Customer Portal (CP), Analytics, Answers, Search Results Report Resolution: When configuring the report and view for the end-user search pages, Weight should be set to First Sort in...

  3. Creating drill-down reports

    Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...

  4. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  5. Adding contact fields to the top of the Survey Results page

    Answer: Environment : Surveys, survey_common.phph, survey_results.php Resolution :  Currently, this file is not editable.  A managed services engagement is needed to customize the output of...
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