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Knowledge Base (15)

  1. sum() vs count() functions

    Answer: Environment: Analytics, Functions Resolution: The count() aggregate function is used for counting the number of items (think number of items). The sum() aggregate function is used for summing up...

  2. Techmail vs Techmail On Demand and the Benefits of Using Oracle Managed Mailboxes

    Answer: In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...

  3. Rows Scanned vs Rows Returned

    Answer: Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of...

  4. Knowledgebase search behaves differently in BUI than in the .Net console

    Answer: Environment: Answers, Search knowledgebase .Net console vs BUI Oracle B2C Service all versions Resolution: In the .NET console, there are two search types while BUI has both of these included in the...

  5. Mismatch date value in Analytics vs Content History page of Authoring tool

    Answer: Environment: Oracle B2C Service Knowledge Advanced Issue: There are mismatched date values in Analytics Reports when comparing to the corresponding entry at the Content History page of the Knowledge...
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Documentation (30)

  1. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 09/09/2022

  2. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 08/19/2024

  3. Link to a URL

    When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 08/19/2024

  4. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 06/16/2022

  5. Link to a URL

    When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 09/09/2022
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