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Knowledge Base (74)

  1. System Requirements for Oracle Cobrowse

    Answer: Environment: Oracle Co-browse (all versions) Resolution: The information below provides supported environments for both agents and end-user customers using Co-browse: In Instant Co-browse Mode...

  2. Auto Update Program

    Answer: Environment: Oracle B2C Service updates Resolution: The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide...

  3. Browsers and System Requirements for the Browser User Interface

    Answer: Environment: Agent Browser User Interface (BUI) Oracle B2C Service Resolution:  For supported browsers, see the Oracle Software Web Browser Support Policy at ...

  4. Interval types in the Incident Performance table

    Answer: Environment: Incident Performance, inc_performance: Resolution: Note: The intervals are computed by the agedatabase utility. As a result, today's activity will not be available until tomorrow when...

  5. How do I collect HAR files from a Browser?

    Answer: Environment : Oracle B2C Service Oracle B2C Service Browser User Interface (BUI) Resolution : These browsers (Chrome & Firefox), in particular, makes it relatively easy to capture all the data we...
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