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Knowledge Base (15)

  1. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  2. Chat Service Updates

    Updated Answer: Environment: Chat Updates Oracle B2C Service Resolution: Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...

  3. General Guidance issues will be handled on Cloud Customer Connect

    Answer: As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

  4. Oracle Cobrowse Deprecation and EOL

    Answer: Environment: Cobrowse all versions and environments Resolution: All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of...

  5. Customer Portal 3.6, 3.7 and 3.8 Deprecation and EOL

    Answer: Environment: Customer Portal versions 3.6, 3.7 and 3.8 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.6, 3.7 and 3.8 are deprecated as of November 2022. Customers on...
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Documentation (104)

  1. Link to a URL

    What's New In Intelligent Advisor? slightly different path through the loop is identified November 2023 (Release 23D) Decision service Last Updated: 09/20/2024

  2. Link to a URL

    Connector Version Support November 2021 November 2021 12.2.13 February 2023 February 2023 12.2.18 No end date currently Last Updated: 08/22/2024

  3. Link to a URL

    Release Notes January 2024 IInsightsContext This object has been added. July 2023 Workspace Functions The Last Updated: 08/26/2024

  4. Link to a URL

    Policy Modeling System Requirements 8 ended on January 12, 2016, and support for Windows 8.1 ended on January 10, 2023 . Learn more Last Updated: 08/22/2024

  5. Link to a URL

    Overview of Transcripts . Transcript example An example interview transcript is given below: { "timestamp": " 2023-02-06T00 Last Updated: 09/20/2024
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