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Knowledge Base (17)
- Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...
- Answer: Frequently customers need to be able to check webserver traffic against their sites, for use cases like (1) security audits (2) debugging customizations or (3) checking usage. As of December...
- Answer: Environment: Customer Portal (CP) Administration and Migrations Oracle B2C Service Resolution: With the November 2023 release of Oracle B2C Service, we have upgraded our support of Customer...
- Answer: Environment: Cobrowse all versions and environments Resolution: All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of...
- Answer: As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the Oracle B2C Service Cloud Customer Connect...
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Documentation (186)
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How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 09/09/2022
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What's new in Intelligent Advisor? identified November 2023 (Release 23D) Decision service usage report (Monthly Update 2) You can Last Updated: 04/22/2024
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Connector version support November 2021 November 2021 12.2.13 February 2023 February 2023 12.2.18 No end date currently Last Updated: 04/22/2024
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Examples: Start an interview with global data : name%3dJohn% 20Smith In a URL this would be: https://<site>/web-determinations/startsession Last Updated: 04/22/2024
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Release Notes This object has been added. July 2023 Workspace Functions The following objects and their functions Last Updated: 03/06/2024
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