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Knowledge Base (3)

  1. Different search results between Knowledge Foundation API and Customer Portal

    Answer: Environment: Customer Portal version 3.2.6 (CP v3.2.x) and above Resolution: The Knowledge Foundation API returns all the results for a search term (Example AB-0000) because it...

  2. Report columns do not appear in exports

    Answer: Environment:  Analytics, Enhanced console Oracle B2C Service Issue: When exporting a report from the console, in Excel some columns are hidden (width=0), while in PDF format they are missing...

  3. Extra U.S. states are listed in the Countries / Provinces table

    Answer: Environment: Countries / Provinces, States Resolution: The Countries / Provinces table includes two-letter abbreviation entries for the U.S. state and territories. By default, the common name and...
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Documentation (1140)

  1. Link to a URL

    Change the Answer Window Size Chat page opens after customers submit a chat request. Change the Answer Window Size You can control Last Updated: 06/27/2022

  2. Link to a URL

    Change the Answer Window Size Chat page opens after customers submit a chat request. Change the Answer Window Size You can control Last Updated: 06/27/2022

  3. Link to a URL

    Change the Chat Window Size Chat page opens after customers submit a chat request. Change the Chat Window Size The size of the Last Updated: 06/27/2022

  4. Link to a URL

    Change the Chat Window Size Chat page opens after customers submit a chat request. Change the Chat Window Size The size of the Last Updated: 06/27/2022

  5. Link to a URL

    Change the display of check boxes Filter: All Files Submit Search Change the display of check boxes You can choose the size of check Last Updated: 05/22/2024
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