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Knowledge Base (739)

  1. There was a problem with your request

    Answer: Environment: Customer Portal File Manager > Spell Checker Dictionaries  Issue: A related error may also appear in your Error logs (Site Configuration > Logs). "Error Opening SSCE...

  2. Incident Threads not consistently displaying sent Attachments

    Answer: Environment: Incident Thread, Attachments Resolution: Beginning in November 2015: The Attachments indicator drop-down menu in a thread title bar indicates which files were sent in your response to...

  3. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

  4. Improving performance of reports

    Answer: Environment: Oracle B2C Service, Administration Console, Error Log Resolution: Error Log If a report fails when it is being executed, or after being queued, an error message will be displayed. You...

  5. Report query processes too much data

    Answer: Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
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Documentation (2402)

  1. Link to a URL

    Understand Site and Disaster Recovery Locations Cloud Service Generation 1 and Generation 2. Table 1 . The production site locations and disaster Last Updated: 11/25/2024

  2. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 09/09/2022

  3. Link to a URL

    Per Centum Engine, each unique visitor is assigned a random number between 1 and 100. This is a server-side Last Updated: 06/13/2023

  4. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 09/09/2022

  5. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 12/16/2024
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