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Knowledge Base (16)

  1. What is Web Chat for Service?

    Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and newer   Resolution Web Chat for Service (WCFS) is a new modern chat client deployed and configured with Engagement Engine. WCFS is...

  2. Rich text editor updates for Knowledge Advanced Authoring UI in the Browser User Interface

    Answer: Environment : Knowledge Advanced Authoring UI, Browser UI, Oracle B2C Service    Resolution : Starting 25A, the rich text area has been updated to a more streamlined and more secure version...

  3. Adding custom fields

    Answer: Environment: Custom Fields, Creating / Editing Oracle B2C Service Resolution: Important! It is best to add custom fields (as well as edits to navigation sets and agent workspaces) during...

  4. Rich text editor updates for Knowledge Foundation Answer Workspace in the Browser User Interface

    Answer: Environment: Knowledge Foundation Answer Workspace, Browser UI, Oracle B2C Service    Resolution: Starting 25A, the rich text area has been updated to a more streamlined and more secure...

  5. Oracle Cloud Customer Connect

    Answer: Environment : Oracle Cloud Customer Connect (OCCC) Customer Forum / Community Resolution: Oracle Cloud Customer Connect is a community gathering place for members to interact and collaborate on...
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