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Knowledge Base (2)

  1. Knowledge Advanced User Administration and Search Access to Articles

    Answer: Environment:   Knowledge Advanced, All Versions Resolution: There are two out of the box (OOB) searches for Knowledge Advanced (KA):  One in the Customer Portal (CP) for contact...

  2. Knowledge Advanced report for User Subscriptions

    Answer: Environment: Knowledge Advanced for Oracle B2C Service  Issue: There is no OOB (out of box) report for user subscriptions.  When CP users (contact users) or .NET and BUI users (account...
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Documentation (320)

  1. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 09/09/2022

  2. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 08/19/2024

  3. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 06/16/2022

  4. Link to a URL

    Examples of SLAs levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 09/09/2022

  5. Link to a URL

    Examples of SLAs levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 08/19/2024
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