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Knowledge Base (2)

  1. Knowledge Advanced report for User Subscriptions

    Answer: Environment: Knowledge Advanced for Oracle B2C Service  Issue: There is no OOB (out of box) report for user subscriptions.  When CP users (contact users) or .NET and BUI users (account...

  2. Knowledge Advanced User Administration and Search Access to Articles

    Answer: Environment:   Knowledge Advanced, All Versions Resolution: There are two out of the box (OOB) searches for Knowledge Advanced (KA):  One in the Customer Portal (CP) for contact...
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Documentation (320)

  1. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 09/09/2022

  2. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 02/22/2024

  3. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 06/16/2022

  4. Link to a URL

    Examples of SLAs levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 09/09/2022

  5. Link to a URL

    Examples of SLAs levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 02/22/2024
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