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Knowledge Base (3)

  1. Browsers and System Requirements for the Browser User Interface

    Answer: Environment: Agent Browser User Interface (BUI) Oracle B2C Service Resolution:  For supported browsers, see the Oracle Software Web Browser Support Policy at ...

  2. Support has ended for Windows 7 and some versions of Microsoft's .NET Framework

    Answer: Environment: All Supported .NET versions of Oracle B2C Service Issue: Support by Microsoft is ending for Windows 7 and some versions of Microsoft .NET framework. See Notes below! In keeping with...

  3. Support has ended with Internet Explorer 8, 9, and 10

    Answer: Environment: Supported Internet Explorer browsers with Service Cloud Console As of January 2016 Issue: In keeping with general Oracle support policies, Oracle B2C Service Technical Support cannot...
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Documentation (182)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 09/09/2022

  2. Link to a URL

    What's new in Intelligent Advisor? Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search What's new in Intelligent Advisor? This topic provides a brief outline of new or... Last Updated: 06/16/2024

  3. Link to a URL

    Examples: Start an interview with global data : name%3dJohn% 20Smith In a URL this would be: https://<site>/web-determinations/startsession Last Updated: 05/22/2024

  4. Link to a URL

    ChainSourceID associated field Max Length: 20 Last Updated: 03/28/2023

  5. Link to a URL

    AccountCTISettings Automatic Call Distribution (ACD) group Max Length: 20 ACDPassword string Available Available Last Updated: 02/08/2023
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