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Knowledge Base (277)

  1. Maintaining a Healthy Site Series: Learning to Upgrade through Minecraft (4 of 5)

    Answer: My kids love   Minecraft . It’s a decidedly low-tech game that nonetheless draws you in by letting you go anywhere you want and build whatever you can dream up.  It’s a bit like  ...

  2. OSvC & Popcorn: Home Alone

    Answer: Hard work pays off and, this time, it is all about that vacation you have been dreaming of. The epiphany is here: you want your tan! Got the towel, the sunscreen and that funky margarita cocktail...

  3. Warnings like "UNSCANNABLE EXTRACTION FAILED" in subject of scheduled reports.

    Answer: Environment: All sites, Reports, Scheduled reports Issue: A scheduled report has a notification like "[WARNING: UNSCANNABLE EXTRACTION FAILED]" in subject when an email is received, but is not part...

  4. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  5. What is Web Chat for Service?

    Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and newer   Resolution Web Chat for Service (WCFS) is a new modern chat client deployed and configured with Engagement Engine. WCFS is...
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Documentation (107)

  1. Link to a URL

    Site Evaluation Order , meaning that there are webpages that are included in more than one site. Oracle Engagement Engine Last Updated: 06/13/2023

  2. Link to a URL

    Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018

  3. Link to a URL

    Customize the Look of an Intelligent Advisor Flow In a Visual Builder Application the static header using the headerTemplate slot Customize the screen displayed when the flow is Last Updated: 08/22/2024

  4. Link to a URL

    Create a Custom Control In an Intelligent Advisor Flow In a Visual Builder Application component leverages the OJET component template slot to accept the custom renderings. The component Last Updated: 08/22/2024

  5. Link to a URL

    Customize the Wait-To-Load Screen Filter: All Files Submit Search Customize the Wait-To-Load Screen The loadingTemplate slot allows Last Updated: 08/22/2024
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