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Knowledge Base (275)

  1. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  2. Warnings like "UNSCANNABLE EXTRACTION FAILED" in subject of scheduled reports.

    Answer: Environment: All sites, Reports, Scheduled reports Issue: A scheduled report has a notification like "[WARNING: UNSCANNABLE EXTRACTION FAILED]" in subject when an email is received, but is not part...

  3. Using the Contact Management page to add or update designated contacts

    Answer: Environment: Contact Management Oracle B2C Service Support Site > Site Tools Resolution: Contact Management allows an organization to manage its contacts, including the ability to add new...

  4. Auto Update Program

    Answer: Environment: Oracle B2C Service updates Resolution: The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide...

  5. Common SSO Errors and how to troubleshoot

    Updated Answer: Environment:   Oracle B2C Service SSO   Resolution:   The Security Log can help you troubleshoot SSO errors. This log can be accessed in the agent desktop via the Configuration button...
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Documentation (307)

  1. Link to a URL

    Site Evaluation Order , meaning that there are webpages that are included in more than one site. Oracle Engagement Engine Last Updated: 06/13/2023

  2. Link to a URL

    Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018

  3. Link to a URL

    Customize the Look of an Intelligent Advisor Flow In a Visual Builder Application the static header using the headerTemplate slot Customize the screen displayed when the flow is Last Updated: 08/22/2024

  4. Link to a URL

    Create a Custom Control In an Intelligent Advisor Flow In a Visual Builder Application component leverages the OJET component template slot to accept the custom renderings. The component Last Updated: 08/22/2024

  5. Link to a URL

    Examples of Interview Restyling " } } } } }); Example 6 : Using a background image on the interview area Last Updated: 08/22/2024
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