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Knowledge Base (4)

  1. Effect on other tables when a staff account is deleted or moved

    Answer: Environment: Staff Account, Incidents, Answers Any table that includes the assigned group ID will be effected.  Resolution: When a staff member is moved to another group, all...

  2. Customizing the Live Media Bar

    Answer: Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these repo r ts by modifying the Chat Workspaces...

  3. Wonderful World of Workspace Rules

    Answer: This webinar explores Workspace rules including the purpose of workspace rules, the do's and don'ts when working with them and learning some useful tips. Watch the webinar recording  and review...

  4. Custom Process Model (CPM) Defect Analysis

    Answer: Environment : Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution : In the case of CPM customizations, a product defect will exist if observed...
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Documentation (108)

  1. Link to a URL

    Code Sample: Act on Event without Polling Server (ATGSvcs.rules.ruleLog); historicalLog.sort(function(a, b) { return (a[' ts '] - b[' ts ']); }); } for (var i=0; i Last Updated: 06/13/2023

  2. Link to a URL

    Function Reference (Korean) 수를 출력합니다. 두 날짜의 순서는 바뀌어도 무관합니다. 시간 함수 ( English ) 테이블 7은(는) Intelligent Advisor 규칙에 사용할 수 있는 시간 Last Updated: 04/22/2024

  3. Link to a URL

    Troubleshoot B2C Service interviews details. OPA-RN-201 Invalid token received: expected user; ts ;hash OPAWidget is not configured Last Updated: 04/22/2024

  4. Link to a URL

    Intelligent Advisor Documentation Library Filter: All Files Submit Search Intelligent Advisor Documentation Library February 2024 (Release 24A Last Updated: 04/30/2024

  5. Link to a URL

    Intelligent Advisor 文档库 月（版本 24A ） F92139-01 Oracle Copyright Statement 版权所有 © 1994，2024，Oracle 和/或其关联公司 Last Updated: 04/30/2024
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