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Knowledge Base (5)

  1. Review Date functionality for Knowledge Advanced

    Answer: Environment:   Knowledge Advanced, starting with February 2017 and above   Resolution:   In order to receive the e-mail notification for reviewing the document, the "Review Date"...

  2. Chat Offer Effectiveness and ROI Report

    Answer: Environment Oracle Engagement Engine Cloud - all releases Oracle B2C Service - all releases Resolution The Chat Offer Effectiveness and ROI Report is a report showing performance and ROI broken down...

  3. Advanced features in a published answer

    Answer: Environment: Answers Resolution: Individual, published answers can contain several features and formats that are coded using HTML. To include the appropriate HTML code, you can use the HTML editor in...

  4. Inlay Conditional Chat: Polling

    Answer: Environment: Customer Portal Oracle B2C Service Resolution: The amount of time the visitor spends on the page and the wait times are considered before we start throttling the widgets. This is how...

  5. Milestones and Milestone_Instances tables

    Answer: Environment: February 2015 Console Resolution: If you recently upgraded to the February 2015 version, you will be able to view canned milestones "Resolution Due" for an incident after a new...
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Documentation (18)

  1. Link to a URL

    Example: Pension calculation 2007, this age threshold was 55 years of age From 1 January 2007 inclusive, the age threshold has Last Updated: 04/22/2024

  2. Link to a URL

    Change the formatting of time of day quotes will also be treated literally. For example: h:mm a – 1:30 pm hh:mm:ss a – 01:30: 55 pm HH:MM Last Updated: 04/22/2024

  3. Link to a URL

    Example: Set the date a rule comes into effect both TemporalBefore(2017-01-01) and the person's age in years >= 55 or both TemporalOnOrAfter Last Updated: 04/22/2024

  4. Link to a URL

    Attribute values :59:59' xsd:dateTime YYYY-MM-DDThh:mm:ss plus an optional timezone 2010-12-24T20:30: 55 , 2010-12-24T20 Last Updated: 04/22/2024

  5. Link to a URL

    Change the formatting of datetimes . For example: yyyy-MM-dd’T’HH:MM:SS – 2012-10-31T05:23: 55 dd-MM-yy h:mm a – 31-10-12 5:23 am HH Last Updated: 04/22/2024
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