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Knowledge Base (12)

  1. Oracle B2C Service Accelerators

    Answer: Oracle B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service. They are...

  2. Documentation for Oracle Co-browse

    Answer: The following links direct you to all documentation specific to this product. Co-browse System Requirements Documentation System Requirements for Oracle Co-browse   Standalone Co-browse...

  3. Documentation for Live Experience

    Answer: Environment: Browser Agent UI Oracle B2C Service   Resolution: The following links direct you to Oracle Live Experience documentation.  Oracle Live Experience Documentation (Home ) -...

  4. Translate incoming and outgoing messages on an incident

    Updated Answer: Environment :  Oracle B2C Service   Resolution : Language translation is supported on both incoming and outgoing messages from within the Browser UI. With the correct permissions, an agent...

  5. Oracle B2C Service 24C Supported Customer Platforms

    Answer: This document outlines supported browser specifications for customers using the customer portal pages provided in the release of Oracle B2C Service. For agent workstation specifications, including...
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Documentation (188)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 09/09/2022

  2. Link to a URL

    What's New In Intelligent Advisor? Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search What's New In Intelligent Advisor? This topic provides a brief outline of new or... Last Updated: 09/20/2024

  3. Link to a URL

    Examples: Start an Interview with Global Data : name%3dJohn% 20Smith In a URL this would be: https://<site>/web-determinations/startsession Last Updated: 08/22/2024

  4. Link to a URL

    Customer Portal ."); YUI().use(' io -base', ' io -form', ' io -queue', ' io -upload-iframe', function(Y) { /** * Contains any Last Updated: 10/23/2018

  5. Link to a URL

    ChainSourceID associated field Max Length: 20 Last Updated: 03/28/2023
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