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Knowledge Base (2)

  1. Knowledge Advanced User Administration and Search Access to Articles

    Answer: Environment:   Knowledge Advanced, All Versions Resolution: There are two out of the box (OOB) searches for Knowledge Advanced (KA):  One in the Customer Portal (CP) for contact...

  2. Knowledge Advanced report for User Subscriptions

    Answer: Environment: Knowledge Advanced for Oracle B2C Service  Issue: There is no OOB (out of box) report for user subscriptions.  When CP users (contact users) or .NET and BUI users (account...
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Documentation (185)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 09/09/2022

  2. Link to a URL

    What's New In Intelligent Advisor? Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search What's New In Intelligent Advisor? This topic provides a brief outline of new or... Last Updated: 09/20/2024

  3. Link to a URL

    Examples: Start an Interview with Global Data : name%3dJohn% 20Smith In a URL this would be: https://<site>/web-determinations/startsession Last Updated: 08/22/2024

  4. Link to a URL

    ChainSourceID associated field Max Length: 20 Last Updated: 03/28/2023

  5. Link to a URL

    AccountCTISettings Automatic Call Distribution (ACD) group Max Length: 20 ACDPassword string Available Available Last Updated: 02/08/2023
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