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Knowledge Base (3)

  1. Profile precedence permissions

    Answer: Environment:  Profiles/Staff Accounts Oracle B2C Service Resolution: If a user profile has the "Profiles" checkbox checked (under the "Administration" tab) then all profiles will be available...

  2. Appending information during Ask A Question submit

    Answer: Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...

  3. Reporting on staff profile characteristics

    Answer: Environment: Analytics, Profiles / Accounts All versions Resolution: Standard Reports Two standard reports allow you to view staff account information based on profile permissions. For more...
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Documentation (9)

  1. Link to a URL

    Function Reference (Korean) 인스턴스를 식별하여 고유한 개체 인스턴스로부터 값을 구합니다. 해당 조건이 단일 대상 개체 인스턴스를 식별하는 경우 해당 개체 인스턴스에 대해 계산된 값이 결과 값이 됩니다. 해당 Last Updated: 04/22/2024

  2. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 09/09/2022

  3. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 02/22/2024

  4. Link to a URL

    ContentSearch "; // ******************************************************************* //echo "<h1>Do a search, SA , and PopularContent with a logged in Last Updated: 02/08/2023

  5. Link to a URL

    Customer Portal » \RightNow\Controllers\AjaxRequest about the form submission, including errors, IDs of records created, or SA results if an incident is Last Updated: 10/23/2018
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