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Knowledge Base (734)

  1. All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

    Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option.  However, in...

  2. FCRR statistic in the Agent Effectiveness report

    Answer: Environment: Analytics, Incidents Resolution: The First Contact Resolution Rate (FCRR) is a statistic included in the Agent Effectiveness report to indicate how effectively incidents are being...

  3. Using 'OR' logic with business rules

    Answer: Environment: Business Rules Oracle B2C Service Resolution: You can create rules that use OR criteria within the rule. This includes both selecting multiple items from a drop-down menu (product 1 OR...

  4. Adding Google +1 ( Plus One) tags on Customer Portal

    Answer: Environment :   Customer Portal Versions: 2.x.x & 3.x.x Resolution : In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with...

  5. "Questions Avoided" report or other report using session_summary shows data older than 1 day

    Answer: Environment: All Oracle B2C Service versions Resolution: If you see that the report "Questions Avoided" or any other report using the session_summary database table is showing data that is...
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Documentation (2398)

  1. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 09/09/2022

  2. Link to a URL

    Per Centum Engine, each unique visitor is assigned a random number between 1 and 100. This is a server-side Last Updated: 06/13/2023

  3. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 02/22/2024

  4. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 09/09/2022

  5. Link to a URL

    JavaScript methods to call Intelligent Advisor interviews , onNavigate) The parameters used with this method are given in Table 1 of JavaScript object parameters Last Updated: 04/22/2024
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