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Knowledge Base (54)

  1. Unable to create/update a test site through configuration assistant

    Answer: Environment: Oracle B2C Service Configuration Assistant on Oracle Cloud Portal Resolution: Site Operations menu for test sites such as Create/Re-Create and Update options may be greyed out if at...

  2. Automating selecting 'Send on Save' when responding to incidents

    Answer: Environment: Workspace, Incidents, .NET client only Oracle B2C Service Issue: When an agent responds to a customer, they have to manually select 'Send on Save'.  Agents are forgetting to do...

  3. Searching contacts on alternate email address

    Answer: Environment: Analytics, Contacts, Alternate Email Oracle B2C Service Issue: We have a customer, xxx@xxx.com, whose login name has set itself to "xxx@xxx.com.0001" which indicates that there must...

  4. Unable to pull answers set as Private status using Connect Knowledge API (Knowledge Foundation API)

    Answer: Environment: Connect Knowledge API (Knowledge Foundation API), All product versions Resolution: Answers must be end-user visible to be pulled using the Knowledge Foundation API. Answers set to the...

  5. Unable to view all contacts when viewing organization

    Answer: Environment:    Workspaces, Analytics Resolution:    To resolve this, edit the report displayed in the Contacts tab of your organization workspace and increase the paging options...
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Documentation (36)

  1. Link to a URL

    What's new in Intelligent Advisor? interviews to avoid similar issues with future releases. November 2021 (Release 21D ) Redwood landing Last Updated: 04/22/2024

  2. Link to a URL

    Count the number of whole months between two dates monthly repayments remaining is 21 . Note: The order of the two dates in the function does not affect Last Updated: 04/22/2024

  3. Link to a URL

    Find the next instance of the given day/month year to be 30/6/2020 if the current date is 21 /07/2019. Oracle Copyright Statement Copyright © 1994 Last Updated: 04/22/2024

  4. Link to a URL

    Count the number of weekdays between two dates business days in May 2019 to be 21 . Note that if the first date in the function is after the second date Last Updated: 04/22/2024

  5. Link to a URL

    Format of response data " "2021-06-30"   Time of day " hh:mm:ss" " 21 :58:05"   Date and time "YYYY-MM-DDThh:mm Last Updated: 04/22/2024
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