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Knowledge Base (482)

  1. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  2. How to Access Configuration Assistant

    Updated Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  3. Report query processes too much data

    Answer: Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

  4. User acceptance testing (UAT) best practices

    Answer: Environment: Oracle B2C Service Resolution: This answer summarizes Oracle's user acceptance testing (UAT) best practices during a version update. Oracle utilizes more than thirty Oracle B2C...

  5. Documentation for Intelligent Advisor

    Answer: The Intelligent Advisor documentation includes detailed help for product configuration and customization, release notes, and additional guides. Documentation versions All customers are...
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Documentation (602)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022

  3. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 11/15/2023

  4. Link to a URL

    Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022

  5. Link to a URL

    Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022
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