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Knowledge Base (813)

  1. Default incident and answer statuses

    Answer: Environment: Statuses, Customizable Menus Oracle B2C Service Resolution: Within Oracle B2C Service, there are system-defined statuses for both incidents and answers. Incident statuses are used to...

  2. Appending information during Ask A Question submit

    Answer: Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...

  3. Privacy and Electronic Communications Act & Regulations (UK)

    Answer: Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

  4. Can I include product mapping with answer import?

    Answer: Environment: Data Import Wizard, Answers, Product, Category Resolution: When importing Answers via the Data Import Wizard there is not a field that deals with product/category. In...

  5. Error "dfsvc - No certificate available" when Installing B2C Console

    Answer: Environment: All supported versions Issue: Error "dfsvc - No certificate available" when Installing B2C Console Error "dfsvc - No certificates meet the application criteria." when Installing B2C...
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Documentation (2784)

  1. Link to a URL

    Deal with Secured Services Filter: All Files Submit Search Deal with Secured Services If your assess service is secured, your Last Updated: 08/22/2024

  2. Link to a URL

    View No Operation Rules UI The business rules engine for the Agent Browser UI automates business processes. View No Last Updated: 08/19/2024

  3. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022

  4. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 06/27/2022

  5. Link to a URL

    Set a Yes/No Field . Set a Yes/ No Field The SelectionInput widget is used to display Yes/ No radio buttons for a custom Last Updated: 08/19/2024
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