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- Updated Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see Answer ID 12490: Accessing My Services and...
- Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...
- Answer: The Intelligent Advisor documentation includes detailed help for product configuration and customization, release notes, and additional guides. Documentation versions All customers are...
- Answer: Environment : All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...
- Answer: Below is a listing of both supported and unsupported features for Browser UI. A link is provided for each section where additional information is available. The Agent Browser User...
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