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Knowledge Base (185)

  1. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  2. SPF and Sender ID considerations with Oracle B2C Service sites

    Answer: Environment: Sender Policy Framework (SPF) Resolution: Sender Policy Framework (SPFv1) and Sender ID (also known as SPFv2) are two email authentication technologies that use Domain Name System (DNS)...

  3. Login Error, An unknown error has occurred, please contact your administrator

    Answer: Environment: Oracle B2C Service, All supported versions Resolution: To remedy this issue, have the agent manually delete the following folder...

  4. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  5. Brief definition of chat termination events

    Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat termination events within B2C Service Chat: Termination Event Name Event ID Event Description...
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Documentation (317)

  1. Link to a URL

    Manually migrate a version 10.3 or earlier project to the current version of Policy Modeling Modeling 10 .x and then: Open each Word *.doc file and click the Strip Hidden button on the Oracle Last Updated: 07/24/2024

  2. Link to a URL

    Examples of control restyling LVR that is greater than 90, and a light blue background when the LVR is 90 or less: Example 10 Last Updated: 07/24/2024

  3. Link to a URL

    Choose Boolean attribute text substitution in some relevant supported languages . 10 . Boolean attributes should indicate entity Last Updated: 07/24/2024

  4. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  5. Link to a URL

    Calculate the number of years since a given date birthday' is 03/ 10 /2008, the calculation of 'the child's age' is shown in the following table. Table Last Updated: 07/24/2024
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