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Knowledge Base (27)

  1. Requesting data export from our site

    Answer: Environment: Data Export, Data Dump Oracle B2C Service, All versions Resolution: There are two types of data export requests: 1 - Final Contract Cancellation 2 - Separately purchased data export...

  2. Mandatory requirements for SSO implementations

    Answer: Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...

  3. Oracle B2C Service Root Cause Analysis (RCA) Practice

    Answer: Environment: Oracle B2C Service If you are currently experiencing a service disruption and need assistance, create a Service Request at Ask Technical Support .  Event Summary IT services and...

  4. Configuring incident archiving

    Answer: Environment: Archiving incidents. Analytics Oracle B2C Service Resolution: Here is how to estimate the number of incidents in your database that are ready to be archived. Use the report described in...

  5. Chat Service Updates

    Answer: Environment: Chat Updates Oracle B2C Service Resolution: Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...
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Documentation (54)

  1. Link to a URL

    Replace grouping operators with new attributes is aged over 60 and the claimant is a woman After (grouping operators replaced with new Last Updated: 04/22/2024

  2. Link to a URL

    Get a date and time by adding or subtracting a specified number of minutes to another date and time the parking meter expires = the time 60 minutes after the datetime that the parking fee was paid Last Updated: 04/22/2024

  3. Link to a URL

    Rule Expressions has been on a particular web page for 60 seconds. In this case, the condition is that the visitor has Last Updated: 06/13/2023

  4. Link to a URL

    Create the Incident Milestones Report (sysdate(), incidents.rel_due))*-1)/ 60 ,0)) Initial Response Due incidents.rel_due Time Remaining if Last Updated: 09/09/2022

  5. Link to a URL

    Create the Incident Milestones Report (sysdate(), incidents.rel_due))*-1)/ 60 ,0)) Initial Response Due incidents.rel_due Time Remaining if Last Updated: 02/22/2024
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